Dr. Kothari’s Faster Pharmacy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services through WhatsApp, our website, or other communication channels.
2.1 Personal Information: We collect the following information necessary for service delivery:
2.2 Automatic Data Collection: We may automatically collect device information, usage patterns, and technical data to improve our services.
3.1 Explicit Consent: We obtain your explicit consent before collecting and processing personal data, in compliance with WATI’s data protection standards.
3.2 Legitimate Interest: Processing is necessary for providing pharmaceutical services and ensuring medication safety.
4.1 Service Delivery: To process orders, deliver medications, and provide healthcare services.
4.2 Communication: To send order confirmations, delivery updates, and service-related notifications through WhatsApp and other channels.
4.3 Marketing: With your explicit consent, we may send promotional messages about new services, offers, and health-related information.
4.4 Safety and Compliance: To verify prescriptions, ensure medication safety, and comply with pharmaceutical regulations.
5.1 WhatsApp Messages: Messages sent through WATI’s platform are automatically deleted after 30 days in compliance with WATI’s data retention policy.
5.2 Medical Records: Prescription and medical information is retained as required by Indian pharmaceutical regulations while ensuring confidentiality.
5.3 Security Measures: We implement appropriate technical and organizational measures to protect your data, including end-to-end encryption for WhatsApp communications.
6.1 No Third-Party Sharing: Currently, we do not share your personal data with third parties except as required by law or for essential service delivery (e.g., payment processing, delivery partners).
6.2 Payment Processors: Payment information may be shared with authorized payment gateways for transaction processing.
7.1 Access and Correction: You have the right to access and correct your personal information held by us.
7.2 Data Erasure: You may request deletion of your personal data, subject to legal and regulatory requirements.
7.3 Consent Withdrawal: You can withdraw consent for marketing communications at any time.
7.4 Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.
9.1 Platform Security: Our WhatsApp Business integration through WATI ensures GDPR compliance and data protection standards.
9.2 Message Encryption: All WhatsApp communications benefit from end-to-end encryption.
9.3 Cloud API: Messages are temporarily stored in WATI’s Cloud API system and automatically deleted after 30 days.
We may use cookies and similar technologies on our website to improve user experience and analyze usage patterns.
Any international data transfers comply with applicable data protection laws and WATI’s global privacy standards.
In case of a data breach, we will notify affected users within 72 hours and take immediate remedial action.
For privacy-related queries or to exercise your rights, contact us at:
We may update this Privacy Policy periodically. Changes will be communicated through our website and service channels.
This Privacy Policy complies with:
By using Dr. Kothari’s Faster Pharmacy services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and Privacy Policy.
For questions or concerns regarding these policies, please contact us using the information provided above.
Registered Company: Novagilis Healthcare Private Limited
GSTIN: 27AAKCN0447P1ZX3
